🎫 The Ultimate Discord Ticket Bot
⚡ Core Features
• Full Ticket System — Create, close, rename, transfer tickets and set priority levels (Low / Normal / High / Urgent)
• Unlimited Categories — Each with dedicated staff roles, required roles, welcome messages, emojis, colors and custom settings
• Customizable Panels — Create ticket panels with buttons or dropdown menus, banners, thumbnails, custom colors and text
• Custom Questions — Multi-step forms with validation to collect information before opening a ticket
• Claim System — Staff members can claim tickets to avoid duplicate responses
• Tags / Quick Replies — Pre-made responses to speed up support
📝 Advanced Transcripts
• Online web page with message search, user filter and light/dark mode toggle
• Downloadable HTML file with full Discord formatting (embeds, images, attachments, mentions)
• Automatic transcript sent via DM when a ticket is closed
⭐ Review System
• 1 to 5 star staff rating upon ticket closure
• Optional comments and average rating per staff member
• Dedicated channel for received reviews
📊 Detailed Statistics
• Global and per-staff statistics dashboard
• Opened/closed tickets, staff leaderboard, distribution by category and by day
• Time filters: Today, This Week, This Month, This Year, All-Time
🔒 Security & Control
• Blacklist — Block users and roles from creating tickets with a reason
• Role-Based Permissions — Admin roles, per-category support roles, required roles to open tickets
• Full Logging — Every action is logged: ticket open, close, claim, user add/remove, priority change and more
🤖 Smart Automation
• Inactivity Monitor — Automatic warning and closure of inactive tickets (configurable thresholds)
• DM Notifications — Button to notify the ticket creator via DM with anti-spam cooldown
• Ticket Limits — Global and per-category limit on open tickets per user
🌐 Multi-Language & Easy Setup
• Full English and Italian support
• Setup dashboard directly from Discord — no manual file editing needed
• SQLite (included) or MySQL database
• One-click installation script (Windows & Linux)
📦 What You Get
✅ Full bot source code
✅ Automatic installation scripts (Windows & Linux)
✅ Future updates included
✅ Post-purchase support via Discord
**⚠️ Requirements:** Node.js 16+, a server/VPS or PC to host the bot, a Discord application with a bot token.